Privacy Policy

1. Who We Are

Stradbally Farm Services provides agricultural equipment and products to farmers across Ireland. 

Website:
https://stradballyfarmservices.com

Contact email for data protection queries:
info@stradballyfarmservices.com

For the purposes of data protection law, Stradbally Farm Services acts as a Data Controller in relation to personal data collected through our website and in the course of providing our services.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

Identity and Contact Data

  • Name
  • Email address
  • Telephone number
  • Postal address
  • Date of birth (where relevant)

Customer and Enquiry Data

  • Details of enquiries
  • Product or service requirements
  • Order and transaction details
  • Correspondence via phone, email, or messaging services (including WhatsApp where used)

Financial Data

  • Payment-related information (excluding card details)

Technical Data
When you use our website, we may collect:

  • IP address
  • Browser and device information
  • Website usage data
  • Cookie and analytics data

We do not intentionally collect special category personal data.

3. How We Collect Personal Data

We collect personal data when you:

  • Submit a contact form on our website
  • Contact us by phone, email, or messaging services (including WhatsApp)
  • Make an enquiry or purchase products
  • Interact with our website

We collect data directly from you and, where relevant, from business contacts associated with your enquiry.

4. Purposes of Processing

We process personal data for the following purposes:

  • Responding to enquiries
  • Providing quotations
  • Processing orders and supplying products 
  • Customer service and support 
  • Managing customer relationships 
  • Fraud prevention and security 
  • Business administration, including accounting and record-keeping  
  • Complying with legal and regulatory obligations 

5. Lawful Bases for Processing

We rely on the following lawful bases:

Contract

Processing necessary to provide products or services or take steps at your request prior to entering into a contract.

Legal Obligation

To comply with tax, accounting, and legal requirements.

Legitimate Interests

For:

  • Responding to enquiries
  • Managing operations
  • Preventing fraud
  • Improving services

We ensure these interests do not override your rights.

Consent

Where applicable (e.g. cookies or optional marketing), you may withdraw consent at any time.

6. Marketing Communications

We may send occasional updates or communications where:

  • You have requested information; or
  • It is relevant to existing customers and permitted by law

You can opt out at any time.

7. Cookies and Website Technologies

Our website uses cookies and similar technologies, including:

  • Website analytics tools (e.g. Google Analytics)
  • Embedded content (e.g. maps or videos)
  • Basic website functionality cookies

Non-essential cookies are only used with your consent.

8. Sharing Personal Data

We do not sell personal data.

We may share data with trusted third parties, including:

  • IT and website hosting providers
  • Email and communication service providers
  • Accounting or bookkeeping software providers
  • Payment providers
  • Analytics providers
  • Professional advisers (e.g. accountants)

All third parties are required to process personal data securely and in accordance with GDPR.

9. International Transfers

Some providers may process data outside the EEA.

Where this occurs, appropriate safeguards are in place, including:

  • EU Standard Contractual Clauses

10. Data Retention

We retain personal data only as long as necessary.

Typical retention periods:

  • Customer records – up to 6 years (legal/tax reasons)
  • Enquiries – up to 24 months
  • Transaction data – as required by law

Retention may be extended where required for legal or regulatory reasons.

11. Security Measures

We implement appropriate safeguards including:

  • Secure website (SSL)
  • Password-protected systems
  • Restricted data access
  • Regular updates and security protection

12. Your Data Protection Rights

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion (where applicable)
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent
  • Lodge a complaint

Contact: info@stradballyfarmservices.com

We may request proof of identity.

13. Complaints

You can contact:

Data Protection Commission
https://www.dataprotection.ie

14. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

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